Testimonials for Family Matters:

I highly recommend Family Matters for any and all family transition needs. In our case, this included moving my parents to assisted living, decluttering their house, preparing for an estate sale, and preparing for the sale of the house. Family Matters handled each step directly with care and efficiency. The founder of the company, Kim Falahati, has a vast network of professionals with whom she works and was able to recommend someone for any other work needed for the project that they did not handle directly. Also, with her background in psychology, she provided emotional support for my parents with their move, and for me as well with issues that came up along the way. Going into this alone and my own home 1000 miles away, I could not have asked for better partners than the Family Matters team. They were recommended to us as a One Stop Shop for the transition. During the period of our family transition from the move to the first offer on the house, I only really needed to communicate directly with Family Matters and would have been able to work with them from home and not be there personally. They worked independently, coordinated meetings among the other contractors and kept us updated on progress each step of the way. 

For the free initial consultation, Kim let me know she was on a job that day but wanted to come by that night as it was important that I be there as well. I was planning on going home the next day. She said that in her experience, it helps if everyone in the family that will be involved in the transition was there for the first meeting. I was impressed that she would take personal time in the evening after working with clients all day just to make sure she could meet with all of us. During that first meeting, she was professional and genuine, and walked us through her process. Right off the bat she sensed my father’s hesitation at moving at all but was able to ease his fears. She helped him see that the move was just an initial step and he did commit to a move date. She laid out a tentative timeline for the pack days and the move. I received a contract and formal estimate after the holidays and was able to take care of all that via email from my home.

My parents were anxious about the pack days, but when the time came, they became comfortable as the Family Matters team was professional, friendly and upbeat. Kim was also there to ease them into the now very real transition. The move was well planned and organized. Kim had measured their apartment and identified what furniture from their house would fit in their new space. The Family Matters team unpacked and set up the furniture in the new apartment. The apartment was arranged for them to be homey and functional to make them feel comfortable. The hours and cost of the move came in right in line with the original estimate. The movers themselves were professional, efficient and careful. There were no damaged or missing items. 

My parents are “collectors” and had managed to fill their house to the point where much of the floor in some rooms was not visible. Every drawer, cupboard, and closet in the house was also filled with miscellaneous odds and ends. The Family Matters team, though, was incredibly positive and efficient throughout the declutter process. I had to trust them as they touched pretty much everything in the house, including personal family items and valuables. They earned that trust every day by handling everything with respect and bringing any personal items to me for review. 

Kim suggested we go with an estate liquidator after decluttering, even though it meant she would lose business as her team was going to help with us doing a sale ourselves. She helped contact and interview estate liquidation companies. After signing on with a company, Family Matters worked with them to get all saleable items organized to the point where the estate liquidators could take over for pricing and inventory. After the sale, Family Matters helped to donate or haul anything left over from the sale. Their fees for the declutter job were more than fair and reasonable for the work and value provided.

My parents and I did not always agree that this was the best move for them. Kim helped my parents adjust by visiting them at least once a week and updating them on progress. She supported me as well as I did question many times if what I was doing the right thing. Kim first told me she thinks of herself as a Family Facilitator and that is what her company is all about. She succeeded in that with our family in not only helping with each step in the actual process, but also helping us communicate better with each other so we could move forward with the transition and get to where we are now. Trusting in Kim and her team allowed us, as a family, to navigate the transition from start to finish.
J.W.

Going through change is hard. My parents were going through a divorce and Kim came highly recommended to help us get things packed, moved and organized during our change. I will admit that when I first considered even entertaining the idea for someone to help I wasn’t on board. Why would I pay someone to do what I needed to do and had been doing for months? I met Kim and wanted to understand what she offered. I was impressed with the list of things she said she could do and was even more comfortable with her as she seemed genuine. She gave us a great quote and was so organized with her network of contacts and her way of handling logistics she ran with it. She gave us a task for the remainder of the day and we met again early the next morning. In two days we moved mountains with her Team! Realizing I did need help made me so thankful for it as it made things go faster than it would have taken me and much less stressful than it could have been.

I feel that the things Kim offers support for are hard for anyone to deal with let alone admit we need some support and help from someone. I was one of those people, but am so glad that Kim was able to help us through what we were experiencing both from a moving and job perspective and from a supportive emotional point of view.

Kim is outstanding and I would highly suggest any of her services for what you may need! Thank you, Kim and team, for all you did and continue to support us on!
A.C.

Clients submit great testimonials for Family Matters in Danville, CA!

Add another five-star review for KF Family Matters! Kim helped us get my parents-in-law house and orchard cleaned up and ready for sale after my mother-in-law moved to assisted living. It ended up being a much bigger job than we initially thought it would be – people can accumulate a lot of stuff after living in one place for fifty-plus years! My husband and I live out of the area and were not able to assist in getting the place cleaned up, and his 3 siblings also were not able to help. So we basically turned the keys over to Kim and told her to go for it.

Kim took charge and first got the place cleaned up, separating items for donation, for sale, and that the kids wanted. She had some good ideas about how to do an estate sale for some of the furniture, and took charge of advertising and holding the estate sale. She worked with my husband’s siblings so that they could retrieve their possessions. We are particularly grateful to her for this part because she had to deal with some challenging family dynamics. She was able to sell my mother-in-law’s car and some of the orchard equipment. Once the house was finally cleaned up, Kim worked with other professionals to schedule and perform new painting, new carpet, etc. It ended up taking about 6 months from start to finish. Throughout this time, Kim communications skills were excellent. She took the initiative and made suggestions. She kept us informed throughout by phone, email or text and asked for our decisions where appropriate. And she was also sensitive to the financial situation and made suggestions on how to make the best use of her time. I’m sure I left something out but can summarize by saying that I would highly recommend Kim.
D.G.

I highly recommend KF Family Matters if you are looking for help getting organized. Kim came out with her associate Shannon and simply amazed me with their expertise. They took what could have been a nightmare for me and turned it into an incredible purging experience. First clearing everything out of my garage then helping me to separate it all into 3 piles; toss, giveaway, and keep. Then completely organized my garage. It feels amazing.
D.S.

Clients submit great testimonials for Family Matters in Danville, CA!

I have never had someone come in my home and organize my household, so I had no idea what to expect. I have been separated from my ex-wife for over 2 years and still living in a house with unpacked boxes, take-out meals and minimal communication with my kids. Kim made our house feel like home again. She managed my bills both personal and professional, prepared delicious meals as I try to eat healthily, and reminded our family how important quality time is. She worked with both my kids and me helping all of us open up and become the close family we once were. I am very thankful she was there and continues to guide me through one of the hardest times in my life. I would recommend Kim to any family needing that extra push to get back on their feet so they can look forward to the next chapter.

G.G.

Twin boy and girl 7-year-olds, husband travels Monday-Thursday and I own my own business. Where do we have time to go through the process of hiring a nanny?? We reached out to Kim to help with the process, and let me say, it was the best thing we did!  With kids, it is hard to find someone that not only fit our standards but also was ready for a difficult but rewarding job. Kim’s interviewing and hiring process is thorough and ensures the best fit for both the employee and employer. We are so fortunate to have Cathy. Not only did Kim find us a perfect match, we now have an extended family to share our life with.
C.H.

Kim came to home prepped with a plan to help me declutter my office/gym and guest room/music room. I knew letting someone in my home meant being ready to let go. I thought when hiring Kim she would just tell me to throw things away, that was emotionally stressful to me.  Instead Kim helped me understand that I don’t need to keep everything that I “might” need in the future. Kim worked side by side with me separating things into piles, and she wouldn’t throw anything away without my permission. She helped me post and sell what I could, dump the items that couldn’t be donated and donate the rest. Her understanding of the emotional part of decluttering was amazing! And since she manages many estate sales, she helped me buy items I needed for my home and my daughters move to college. Having one company do it all made my life so much easier. I would highly recommend Kim to anyone who needs a little hand holding to declutter, organize and get rid of things we think we’ll need or think our kids will need in the future. Thank you Kim!
E.B.

Kim is a Godsend. She has, in some capacity, worked with our family for 14 years in positions that included nanny, house manager, and assisting with my business. Kim was with us during a difficult transition period when my ex-husband and I were separating. She was able to clearly see what needed to be done to make the household stay together. You could say she was the glue during a time when our family was falling apart. Any family would be lucky to have Kim take on large and small projects to help make life easier for all members of the family to survive.
H.D.

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